Job position
IT & Ops Coordinator

Location: Tuzla, Bosnia and Herzegovina

Employment Type: Full-time, On-site

Job Overview

We are looking for a hands-on and detail-oriented IT & Ops Coordinator to support the daily IT and operational needs of our company. This role is responsible for setting up and maintaining equipment, managing IT accounts, providing first-line technical support, and assisting with network and facilities operations. The ideal candidate is proactive, organized, and comfortable working with both Windows and Linux environments. Familiarity with Cisco/Meraki equipment and network setup/maintenance is a plus.

Key Responsibilities

IT Support & Coordination

• Serve as the first point of contact for IT-related requests and troubleshooting.
• Install, configure, and maintain Windows/Linux operating systems and applications.
• Support employees with device setup, software installation, and IT access requests.
• Manage IT helpdesk tasks, track requests, and ensure timely resolution.
• Maintain IT documentation (system setups, user guides, troubleshooting notes).

Operations Support & Coordination

• Coordinate IT asset management: inventory, procurement, and vendor relations.
• Assist with onboarding/offboarding by setting up accounts, equipment, and access permissions.
• Proactively suggest improvements for IT efficiency and security.
• Support facilities operations when needed

Network & Vendor Support

• Assist with network setup, testing, and basic maintenance.
• Provide support for Cisco/Meraki devices (switches, APs, firewalls) when needed.
• Coordinate with external vendors for equipment, servicing, and support.
• Track vendor deliveries and assist Finance with invoices and payments.
• Ensure all vendors comply with company policies, data protection, and legal requirements.
• Provide regular project and task updates.

Security & Compliance

• Support implementation of IT security policies and procedures.
• Monitor compliance with company standards and assist with audits or reporting needs.
• Ensure adherence to data protection and access control practices.

Qualifications

• Experience in IT support, coordination, or operations in a technical environment.
• Hands-on knowledge of Windows and Linux OS setup and troubleshooting.
• Familiarity with IT asset management and helpdesk tools.
• Strong organizational skills and attention to detail.
• Clear communication skills with a service-oriented mindset.
• Ability to work collaboratively across departments and with external vendors.
• (Nice to have) Knowledge of Cisco/Meraki networking equipment and basic network administration.

CA Design, known as Cape Ann Enterprises, with offices in Tuzla, Gracanica, and Zenica, is a high-quality software development company. We partner with our US clients to design, develop and support technology solutions to solve their business needs. We pride ourselves on being recognized as a great employer and a great place to work thanks to our supportive work environment and career development opportunities. One of Cape Ann’s key expectations for all of our employees is that we help our fellow workers to overcome challenges and barriers. We work hard to maintain a collegial workplace.

By applying for this position, you consent to the collection, use and necessary disclosure of personal information provided during the application and selection process. Cape Ann’s recruitment and hiring privacy policy may be found here.